Audit criticizes US Ed. Department’s response to collection agency complaints

Career College Central Summary:

  • An audit criticizes how the U.S. Department of Education handles student loan borrower complaints against private collection agencies.
  • The report, by the department’s Office of Inspector General, faults the Federal Student Aid (FSA) division for failing to monitor the complaints effectively, make sure the problems were fixed and that collection agencies followed the law, and consider the complaints when evaluating and paying the collectors.
  • Because FSA senior managers considered the number of complaints to be irrelevant, they didn’t make it a priority to identify, track and resolve them, according to the audit.

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